Associate Software Support Representative
New
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NextechHealthcare technology
This position is open within all states in the United States except for California.Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 year of experience in a software troubleshooting role with customers
- Required Skills
- Microsoft AccessSalesforceMicrosoft ExcelMicrosoft OfficeCustomer support
Requirements
- Have 1 year of experience in a software troubleshooting role with customers.
- Have excellent technical skills, including basic computer skills.
- Have strong interpersonal, written, and verbal communication skills.
- Demonstrate the ability to work constructively within a team.
- Be proficient in Microsoft Office, including Access, Excel, Outlook, PowerPoint, and Word.
- Have excellent customer service skills.
- Be able to type at 30 WPM with 90% accuracy.
- Be able to travel long-distance or by air as needed, up to 10%.
- Preferred: bachelor's degree.
- Preferred: Salesforce experience.
- Preferred: experience using Zoom Contact Center or a similar tool in a call center environment.
- Preferred: ability to type at 50 WPM with 95% accuracy.
Responsibilities
- Develop proficiency in Nextech software functionality and learn how it is used in a medical office setting.
- Answer incoming calls from the support queue.
- Reply to support emails in a timely manner.
- Document and resolve incomplete incidents following Nextech guidelines.
- Schedule and perform Nextech software upgrades.
- Investigate software exceptions and error reports following Nextech support guidelines.
- Provide customer service to users.
- Maintain detailed notes and documentation for each support incident in the ticketing system.
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