Customer Support Representative
New
B
BlueberryPediatric healthcare
Location: Remote, USA; Workplace: RemoteFull-Time
Salary21 - 23 USD per hour
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Job Details
- Required Skills
- DocumentationWritten communicationVerbal communicationCustomer support
Requirements
- Have prior customer support experience by phone, email, or chat.
- Communicate effectively in writing and verbally.
- Stay organized while managing multiple conversations at once.
- Demonstrate reliability, punctuality, and ownership of scheduled shifts.
- Pay close attention to detail in documentation and task execution.
- Be comfortable working in a structured environment with defined processes.
- Adapt to a fast-changing environment and adjustments to shift schedules.
- Be willing to work nights and weekends, including alternating weekends.
Responsibilities
- Support patients and doctors across phone, email, and chat channels.
- Resolve questions efficiently while providing a clear, professional experience.
- Follow established workflows and processes to ensure consistency and accuracy.
- Document interactions to support follow-up, collaboration, and continuity of care.
- Use sound judgment to resolve issues independently and escalate when appropriate.
- Monitor service-level agreements (SLAs) and prioritize work accordingly.
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