Customer Service Representative
New
C
Customer Contact ServicesCustomer support
United States, Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CSTFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong spoken and written English, including correct spelling and grammar
- Experience
- At least one year of call center or customer service experience
- Required Skills
- DocumentationProblem SolvingCustomer serviceAttention to detailComputer skills
Requirements
- Have a high school diploma, GED, or higher.
- Have at least one year of call center or customer service experience.
- Demonstrate confident computer skills, including typing and moving between multiple programs at once.
- Have strong spoken and written English, including correct spelling and grammar.
- Maintain clear, accurate documentation.
- Use good judgment with confidential information.
- Demonstrate problem-solving skills and attention to detail.
- Work Monday through Friday, plus every other Saturday.
- Provide a computer and home office setup that meets the stated equipment requirements.
- Use a Windows 11 computer with an Intel i3 / AMD Ryzen 3 processor or better and at least 8 GB of installed physical memory.
- Have two monitors, a webcam, a wired USB headset, and a wired ethernet connection; Wi-Fi is not permitted.
Responsibilities
- Answer inbound calls promptly and professionally.
- Identify what each caller needs and guide the call to resolution.
- Schedule service appointments for dealership customers.
- Share accurate information about dealership products and services.
- Process online reservations and update customer records.
- Document every interaction clearly and accurately.
- Follow call scripts and procedures and meet Quality Assurance standards.
- Escalate issues to supervisors when needed.
- Stay current on client programs through ongoing training.
View Full Description & ApplyYou'll be redirected to the employer's site
