Customer Service Representative - Clinical
New
A
American Specialty Health IncorporatedHealth services
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary15 USD per hour
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Job Details
- Experience
- 6 months experience performing customer service duties; inbound call center experience preferred.
- Required Skills
- Problem SolvingCustomer serviceTime ManagementMultitasking
Requirements
- High school diploma or GED certificate.
- Six months of experience performing customer service duties.
- Inbound call center experience preferred.
- Basic computer skills.
- Ability to use and navigate multiple systems during a single interaction.
- Strong verbal communication skills.
- Ability to organize, prioritize, multitask, and manage time.
- Ability to analyze information and problems to develop effective solutions.
- Ability to maintain strict confidentiality.
- Ability to work from home in a designated work area.
- Stable internet connection with a minimum consistent speed of 50 Mbps download and 10 Mbps upload.
- Ability to participate in online video meetings over a reliable, consistent network.
Responsibilities
- Receive and respond to incoming telephone calls.
- Answer incoming and outgoing calls professionally, accurately, promptly, and courteously.
- Determine the nature of each call and record information in ASH systems.
- Look up caller information in ASH systems and provide relevant information.
- Forward logs requiring further research to the appropriate department.
- Use appropriate resources, including online resources, to provide timely responses.
- Manage call and follow-up work to meet required timeframes.
- Attend weekly staff and other meetings to discuss issues and foster teamwork.
- Complete ASH and CSS training on time.
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