Customer Support Representative
New
W
WorldVia Travel NetworkTravel industry
Workable workplace: remote; Workable locations: Atlanta, Georgia, United States. Dallas, Texas, United States. Miami, Florida, United States. New Jersey, United States. Pennsylvania, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of customer or client support experience
- Required Skills
- Time ManagementWritten communicationVerbal communicationActive listeningResearch skillsCustomer support
Requirements
- Have 2+ years of customer or client support experience; experience using CRM or support desk tools is ideal.
- Demonstrate engaging, empathetic written and verbal communication.
- Have strong phone and active listening skills.
- Adapt to different communication styles.
- Be resourceful and self-managing, with strong research skills.
- Be organized and able to multitask, prioritize, and manage time effectively.
- Have a high school diploma.
- Be available for shifts Monday through Friday, 9 a.m. to 8 p.m., and Saturday, 9 a.m. to 4 p.m.
- Travel industry experience is a plus.
Responsibilities
- Respond promptly to member inquiries by phone, email, video call, and live chat.
- Guide new members through programs and resources.
- Troubleshoot issues, investigate solutions, and coach members through next steps.
- Maintain accurate member records and document solutions in company systems.
- Collaborate with the Agency Development & Service team and other departments to resolve advanced queries.
- Inform members about additional products and services to help their business grow.
- Meet personal and team support quotas and revenue targets.
- Champion an outstanding member experience.
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