- Address member inquiries professionally to build positive relationships and long-term memberships.
- Resolve issues efficiently, contributing to the company’s bottom line.
- Monitor email queue and handle member inquiries and questions.
- Follow up to member inquiries by taking specific action in a timely manner.
- Work on special short-term projects to offer customized support for new programs.
- Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies.
- Work with confidential customer information and demonstrate highest levels of integrity.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
- Track and report to the management on systemic issues and provide insight on trends.
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