- Assist customers with PDI Enterprise software issue resolution.
- Identify, analyze, and resolve customer issues; document work in case notes and escalate issues appropriately.
- Work with subject matter experts and software engineers to create knowledgebase content.
- Participate in ongoing training and development and assist with software quality assurance.
- Create change requests for software enhancements based on customer feedback and issues.
- Instruct occasional classes on PDI products or industry best practices for internal and external customers.
- Mentor team members and provide feedback to development when indicated.
- Provide after-hours on-call support for evenings, weekends, and holidays as required.
Customer serviceMS Office