- Develop and maintain long-term relationships with assigned advertising clients as their primary contact.
- Understand client business objectives and align advertising solutions with their goals.
- Coordinate with creative, strategy, and media teams to execute campaigns accurately and on time.
- Monitor campaign performance metrics and address issues or optimize efforts.
- Lead new-client onboarding and provide training or support.
- Identify upsell and cross-sell opportunities and collaborate with sales teams on additional services.
- Deliver campaign performance reports and translate data into strategic recommendations.
- Represent client feedback internally in product, service, and process development.
- Address client concerns and drive satisfaction and retention.