Client Success Manager - Mid Market
New
H
Hinge HealthDigital health
Remote USFull-TimeManager
Salary$76,608 - $139,104; $76,608 – $139,104 • Offers Equity • Multiple Ranges; Tier 2: CA, WA (Seattle), Boston Radius, Chicago Radius, CT, DC Radius, Houston Radius:: $92,736 – $139,104 • Offers Equity; Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NV, NC, OR, PA:: $84,672 – $127,008 • Offers Equity; Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY:: $76,608 – $114,912 • Offers Equity
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Job Details
- Experience
- 2 or more years of experience in client success management
- Required Skills
- Project ManagementStakeholder management
Requirements
- Have 2 or more years of experience in client success management.
- Have 2+ years of experience managing a large book of business across account lifecycle stages.
- Use tools and resources to monitor deadlines and deliverables.
- Craft recommendations and influence customer decisions using data-driven insights.
- Develop subject matter expertise in product specifics, functionalities, common use cases, and best practices.
- Navigate client relationships across multiple lifecycle stages and understand client culture, priorities, and goals.
- Communicate client needs internally and drive the resources needed for successful relationships.
- Manage relationships with employer clients and stakeholders such as clients, consultants, health plans, and cross-functional partners.
- Preferred: experience at a high-growth company and an understanding of its associated challenges.
- Preferred: understanding of employee benefits, digital health, and the startup work environment.
- Preferred: data integration proficiency and advanced Excel knowledge and skills.
Responsibilities
- Manage day-to-day relationships with employer clients and help them maximize the benefits of Hinge Health programs.
- Drive client adoption and enrollment through best-practice enrollment communications campaigns.
- Report on program value and use data-driven insights to recommend actions to clients.
- Manage client escalations and coordinate internal resources to address client needs.
- Expand product offerings by helping clients offer Hinge Health’s full suite of products.
- Secure client renewals and support high retention and satisfaction.
- Turn clients into advocates for sales references and Marketing/PR requests.
- Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.
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