Implementation Manager
New
K
Keebler HealthHealthcare technology
This is a US-based remote position.Full-TimeManager
Salary$100K - $150K; $100K – $150K • Offers Equity
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Job Details
- Experience
- 3–5+ years in implementation, customer success, professional services, or program delivery, ideally in software.
- Required Skills
- Project ManagementCustomer SuccessHIPAA
Requirements
- Have 3–5+ years of experience in implementation, customer success, professional services, or program delivery, ideally in software.
- Demonstrate a track record of delivering complex software implementations from planning through adoption.
- Bring strong project-management skills and close attention to detail.
- Build credibility with customer stakeholders and handle difficult conversations confidently.
- Coordinate technical and non-technical teams without direct authority.
- Communicate effectively in writing and verbally.
- Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred.
- Familiarity with healthcare data, including EHR data, rosters, and claims, is a plus.
- Familiarity with standards such as FHIR, HL7, or HIPAA is a plus.
- Be comfortable working in an early-stage or rapidly changing environment.
- Use LLMs and AI tools to remove friction and improve team systems and personal output.
Responsibilities
- Own customer relationships through implementation, launch, and adoption.
- Build relationships with clinical, operational, technical, and executive stakeholders.
- Develop implementation plans, stakeholder maps, governance structures, and communication rhythms.
- Lead implementations from pilot planning and integration through launch and ongoing delivery.
- Translate customer needs into plans, milestones, responsibilities, and success criteria.
- Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams.
- Manage timelines, dependencies, risks, issues, decisions, and changes; develop mitigation plans and escalate when needed.
- Perform data collection work, including roster specifications, system access, file transport, and customer-specific EHR and data-source requirements.
- Define and track measures tied to clinical, operational, and financial outcomes, and drive adoption across practices and user groups.
- Identify gaps between expected and realized value, communicate progress and risks, and contribute to repeatable implementation processes and playbooks.
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