- Own customer relationships through implementation, launch, and adoption, including larger and more complex multi-practice, ACO, and payer accounts.
- Build relationships with executive, clinical, operational, and technical stakeholders and lead customer meetings, executive reviews, and strategic planning conversations.
- Develop implementation plans, stakeholder maps, governance structures, communication rhythms, milestones, responsibilities, and success criteria.
- Lead multiple implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
- Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams.
- Manage timelines, dependencies, risks, issues, decisions, and changes; establish mitigation plans and escalate when necessary.
- Handle data collection where needed, including roster specifications, system access, file transport, and customer-specific EHR and data-source requirements.
- Define and track success measures linked to clinical, operational, and financial outcomes, and lead plans to address gaps between expected and realized value.
- Build and refine repeatable implementation processes, tooling, and playbooks, and help onboard and mentor newer team members.
Project ManagementCustomer SuccessEHR+1 more