Manager, Expansion Implementations
O
OpheliaTelehealth, healthcare
Location: United StatesFull-TimeManager
Salary120,000 - 130,000 USD per year
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Job Details
- Experience
- 4-6 years of experience in project management or implementation roles, with growing responsibility over time
- Required Skills
- Project Management
Requirements
- Bring 4-6 years of experience in project management or implementation roles, with increasing responsibility.
- Have experience in client-facing project management and relationship management.
- Demonstrate deep knowledge of managed care contracts and/or provider relationships; Medicaid experience is ideal.
- Understand provider credentialing, revenue cycle management, and/or claims submission.
- Be able to lead new implementations without existing playbooks and help functional leads make informed decisions.
- Show a track record of delivering projects on time, on budget, and within scope.
- Identify blockers early and raise them before they delay projects.
- Influence internal and external parties through trust, candid communication, and consistent follow-through.
- Communicate clearly in writing and verbally, adapting to the audience.
- Learn quickly and implement a variety of client relationships.
- Have experience helping launch a new type of program or partnership.
Responsibilities
- Lead payor and partner implementations from kickoff through go-live with internal and external stakeholders.
- Translate contract terms and client needs into implementation plans, identifying stakeholders, questions, and timelines.
- Keep project plans, trackers, and minute logs current, including dependencies and status.
- Own implementation questions and action items, collaborating with internal colleagues and external parties to resolve them.
- Revise project plans and timelines as implementation needs change.
- Present updates and risks to leadership and bring forward decisions requiring leadership input.
- Set process metrics and SMART goals, and coordinate timelines, targets, and operations with external partners.
- Coordinate resolution of claims processing and credentialing issues with internal and external operations teams.
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