Senior Implementation Manager
New
K
Keebler HealthHealthcare technology
This is a US-based remote position.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6–8+ years in implementation, customer success, professional services, or program delivery, ideally in software.
- Required Skills
- Project ManagementCustomer SuccessEHRHIPAA
Requirements
- Have 6–8+ years in implementation, customer success, professional services, or program delivery, ideally in software.
- Have a strong record of leading complex software implementations from planning through adoption, with measurable customer outcomes.
- Bring excellent project-management skills and close attention to detail.
- Be credible with senior customers and confident leading difficult conversations.
- Be able to coordinate technical and non-technical teams without direct authority.
- Have strong written, verbal, and executive communication skills.
- Have commercial awareness, including experience supporting retention, renewals, or expansion.
- Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred.
- Working knowledge of healthcare data, including EHR data, rosters, or claims, and standards such as FHIR, HL7, or HIPAA is preferred.
- Be comfortable working in an early-stage or rapidly changing environment.
- Use LLMs and AI tools to remove friction and build capacity.
Responsibilities
- Own customer relationships through implementation, launch, and adoption, including larger and more complex multi-practice, ACO, and payer accounts.
- Build relationships with executive, clinical, operational, and technical stakeholders and lead customer meetings, executive reviews, and strategic planning conversations.
- Develop implementation plans, stakeholder maps, governance structures, communication rhythms, milestones, responsibilities, and success criteria.
- Lead multiple implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
- Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams.
- Manage timelines, dependencies, risks, issues, decisions, and changes; establish mitigation plans and escalate when necessary.
- Handle data collection where needed, including roster specifications, system access, file transport, and customer-specific EHR and data-source requirements.
- Define and track success measures linked to clinical, operational, and financial outcomes, and lead plans to address gaps between expected and realized value.
- Build and refine repeatable implementation processes, tooling, and playbooks, and help onboard and mentor newer team members.
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