Partner Operations Manager
New
J
JobgetherHigher education, edtech
Based in the United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 5 years of professional experience in operations, account management, project management, or program management
- Required Skills
- Project ManagementData AnalysisOperations ManagementStakeholder managementChange ManagementAccount ManagementProcess improvement
Requirements
- Have at least 5 years of professional experience in operations, account management, project management, or program management.
- Manage multiple stakeholders, competing priorities, and complex operational workflows while delivering measurable results.
- Interpret data, identify operational trends, investigate root causes, and translate insights into actionable improvements.
- Build and maintain trusted relationships with external partners and collaborate with internal cross-functional teams.
- Communicate effectively in writing and verbally, manage stakeholder expectations, facilitate discussions, communicate change, and influence outcomes.
- Improve operational processes, manage projects, and implement solutions that enhance efficiency, service quality, and partner or customer satisfaction.
- Familiarity with CRM platforms or Student Information Systems (SIS) is an advantage.
- Be able and willing to travel up to 25% as required.
- Preferred: Bachelor's degree in Business, Marketing, Communications, or a related discipline.
- Preferred: Experience with universities, online education programs, enrollment operations, higher education, or edtech.
- Preferred: Exposure to change management, organizational transformation, or implementation of new systems and processes.
- Preferred: Experience using technology, data analytics tools, or AI-powered solutions to optimize operations.
Responsibilities
- Serve as the primary operational contact for assigned university partners and align on objectives, priorities, and timelines.
- Coordinate operational plans for program launches and ongoing delivery across the student lifecycle.
- Collaborate with enrollment, marketing, technology, and other internal teams to coordinate deliverables.
- Identify, investigate, and resolve operational challenges, escalating complex issues when needed.
- Optimize workflows, implement best practices, and reduce operational inefficiencies.
- Lead change initiatives by communicating improvements and supporting adoption of new systems, workflows, and program structures.
- Analyze operational data, performance trends, and escalations to identify root causes and recommend improvements.
- Ensure accurate and timely data integration, reporting, and documentation.
- Share partner updates, operational metrics, project progress, and program changes with stakeholders.
- Monitor launch timelines, enrollment performance, student retention, and process efficiency to identify improvements.
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