Partner Operations Manager

New

Mecka AIRobotics AI

Remote (Anywhere), across time zonesFull-TimeManager

Salary$80K - $100K; $80K – $100K • Offers Equity

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Job Details

Languages: Working fluency in one or more of our regions’ main business languages, alongside professional English.
Experience: 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management
Required Skills: Project ManagementBusiness OperationsAccount Management

Have 3 to 5+ years of experience in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management.
Bring experience running many partner launches at once across time zones, with clear processes and tight follow-up.
Be highly organized and detail-focused, able to manage multiple partners and tasks concurrently.
Use AI tools in day-to-day work to pull and analyze data, draft partner communications, and streamline processes.
Be a practical problem-solver who stays calm under pressure and sees problems through to resolution.
Work effectively with partners and internal teams.
Show initiative and comfort with ambiguity, including setting priorities and building processes without an established playbook.
Preferred: experience in data collection, AI training data, or BPO services.
Preferred: experience with device deployment and inventory tracking across partner sites.
Preferred: experience running partner operations across several countries and time zones.
Preferred: working fluency in one or more of the regions’ main business languages, alongside professional English.

Prepare proposals and agreements from approved templates and maintain records of partner rates, volumes, and term dates.
Set partners up on the platform, issue devices and accounts, and train partner teams on capture standards.
Manage device allocation, tracking, replacements, and returns with hardware and logistics teams, and maintain accurate inventory records.
Serve as the first point of contact for partners and run the support channel to clear service levels.
Resolve partner problems or route them to product, engineering, or finance before capture is disrupted.
Monitor partner performance and quality, including approved and deliverable hours, recording counts, and QA rejection rates.
Maintain scorecards, business reviews, and supporting data, and raise commercial issues with regional partnership leads.
Own partner payments and reconciliation, ensuring hours are approved correctly and payments are accurate and timely.
Build and improve processes, checklists, and tools for partner operations as the network grows.

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