Business Operations & Workforce Management Analyst, Styling
New
S
Stitch FixPersonalized retail
Location: Remote, USAFull-TimeMiddle
Salary63,000 - 105,000 USD per year
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Job Details
- Experience
- 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy.
- Required Skills
- SQLBusiness IntelligenceLooker
Requirements
- Bring 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy.
- Have deep expertise with workforce management tools such as Playvox, Aspect, or NICE, and confidence managing staffing without a workforce platform.
- Have advanced data skills in SQL and business intelligence tools.
- Communicate complex concepts clearly to senior audiences and make trusted, data-driven recommendations.
- Have experience leading cross-functional initiatives with proven results.
- Have experience using AI tools for analysis and simplifying or automating tasks.
- Contact center or client-facing operations experience is a plus.
- Workforce Management System administration experience is a plus.
- Experience interfacing with payroll and time-tracking systems is a plus.
- Lean Six Sigma certification is a plus.
Responsibilities
- Develop and maintain workforce capacity models that match Stylist capacity to client demand across synchronous and asynchronous communication channels.
- Identify and resolve productivity roadblocks through capacity planning.
- Integrate operational plans into company-wide financial cycles and provide visibility into Stylist capacity, productivity, and client experience.
- Lead projects to optimize work output and design KPIs and performance measures for Stylist efficiency and client satisfaction.
- Partner with Finance and leadership to align workforce strategies with company goals, quality, cost efficiency, and team well-being.
- Build dashboards and analyses using SQL and BI tools such as Looker and Metabase.
- Use AI tools such as ChatGPT and Copilot to improve efficiency and outcomes.
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