Account Manager - Restaurant Catering
New
N
NeoWorkRestaurant catering
Workable locations: Mexico, Full-time availability during U.S. Eastern business hours; client sessions mainly scheduled between 9:30 and 11:00 a.m. and 2:00 and 4:30 p.m. ET.ContractManager
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English. Professional Spanish, strongly preferred.
- Experience
- At least two years of experience in account management, client success, or marketing
- Required Skills
- MarketingGoogle WorkspaceAccount ManagementClient relationship management
Requirements
- Have at least two years of experience in account management, client success, or marketing.
- Bring experience ideally involving restaurants, hospitality, or small businesses.
- Have an MBA or equivalent business experience at that level.
- Be fluent in written and spoken English.
- Have professional Spanish; this is strongly preferred.
- Be comfortable with Google Workspace, video meetings, CRM tools, and website editors.
- Have strong organizational skills and the ability to manage many clients without close supervision.
- Be available full-time during U.S. Eastern business hours and able to cover the specified client session windows.
- Be able to work through delegated user access and treat client information and methods as confidential.
Responsibilities
- Lead weekly 60-minute client sessions in English or Spanish by video and screen share.
- Build and update catering menus, per-person pricing, and catering listings.
- Keep client Google Business Profiles and websites current.
- Write catering procedures, packing guides, and staff training materials.
- Prepare forms and applications for clients to review, sign, and submit themselves.
- Guide clients through local zoning and state liquor permit processes, providing procedural support only.
- Track orders and weekly meal volume and help clients reach their catering targets.
- Record contractor and client actions, along with signed documents, in a session log after every meeting.
- Escalate problems, opportunities, and SEO or social media requests to the owner.
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