People Operations Manager
New
P
PavagoHospitality HR
Argentina. Mexico. Brazil. Costa Rica. Honduras. Chile, U.S. Central Time (CT); ability to work consistently during U.S. Central Time operational hours.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal communication skills in both English and Spanish.
- Experience
- 3+ years of hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles.
- Required Skills
- Google WorkspaceNotion
Requirements
- Have 3+ years of hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles.
- Have experience supporting multi-site operations in hospitality, retail, customer service, or a similarly fast-paced environment.
- Understand hospitality staffing requirements, frontline operations, and employment compliance.
- Have demonstrated experience managing end-to-end payroll.
- Be familiar with HRIS and payroll platforms such as Paylocity.
- Have experience using Notion and Google Workspace and be able to learn new tools quickly.
- Have strong written and verbal communication skills in both English and Spanish.
- Be able to communicate effectively with executive leadership and frontline employees.
- Have strong knowledge of performance management, employee relations, onboarding, and HR documentation.
- Be able to work consistently during U.S. Central Time operational hours.
- Have a quiet, private, dedicated workspace and high-speed internet with at least 50 Mbps upload and download.
- Have a documented backup plan for power and internet connectivity.
Responsibilities
- Build recruitment pipelines for hourly hospitality staff and leadership roles across multiple hotel locations.
- Coordinate practical skills assessments and support hiring decisions.
- Design and manage centralized digital pre-boarding and onboarding workflows.
- Maintain SOP libraries, onboarding documentation, and consistent onboarding standards.
- Manage the company’s performance and accountability framework and establish performance expectations and career pathways.
- Coach hotel managers on feedback, performance documentation, corrective conversations, and compliant employee separations.
- Own end-to-end payroll processing, review timecards and labor costs, and address discrepancies.
- Manage employee benefits, HR records, and compliance with employment regulations across jurisdictions.
- Develop employee recognition, engagement, career development, and retention initiatives.
- Partner with executive leadership on people strategy and workforce planning, providing updates on recruitment, retention, labor costs, and performance.
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