Account Manager

InsideOutVASProperty tax services

Location: LATAM, Monday–Thursday (8:00 AM – 5:00 PM CST) and Friday (8:00 AM – 12:00 PM CST)Full-TimeManager

Salary10 - 12 USD per hour

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Job Details

C1 English level is required; the selected candidate will speak strictly in English during the whole shift.
Comfort navigating CRM platforms and workflow automation tools.
Strong document-handling skills, including PDF generation, data merging, and systematic file organization.
Experience handling high-volume customer interactions and comfort with inbound and outbound calls.
Excellent verbal and written communication abilities.
Ability to manage high-volume, cyclical administrative processes with exceptional attention to detail.
Ability to balance customer service, administrative tasks, and deadline-driven follow-ups.
Professionalism, empathy, problem-solving ability, and reliable follow-through.
Prior experience in customer service, account management, client retention, inside sales, or administrative support is preferred.
Familiarity with property tax appeals, real estate, or related service industries is a plus.

Respond to inbound inquiries and make outbound follow-up calls before deadlines.
Explain the annual authorization process to clients.
Handle VIP communications, identify upselling and cross-selling opportunities, and request customer feedback.
Monitor authorization-form workflows and ensure automated campaigns run smoothly.
Follow up manually with clients who do not respond.
Generate, prepare, and review annual property tax appeal authorization forms for accuracy and completeness.
Upload, tag, and organize documents in the internal CRM system.
Update client records, resolve data inconsistencies, and assist with file cleanup.

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