Sales Quality & Process Coordinator

Cape Town, Western Cape, South AfricaFull-Time

Salary not disclosed

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Job Details

Have proven experience in quality assurance, operations coordination, or sales support in the travel or hospitality industry.
Have strong attention to detail and familiarity with quoting and booking systems.
Have experience working with CRMs, booking platforms, and sales call recording tools.
Use a process-driven approach to enforce compliance and uphold standards.
Communicate effectively and provide constructive feedback.
Demonstrate conflict management skills when navigating pushback, miscommunication, or non-compliance.
Bring a coaching mindset and guide consultants without micromanaging.
Be detail-oriented and analytical, and work collaboratively across departments.
Knowledge of safari travel and African destinations is highly advantageous.

Review consultants’ quotes for accuracy, destination expertise, and alignment with company quality standards.
Audit confirmed bookings to ensure procedures are followed and documentation is complete.
Ensure consultants follow the defined sales process and correctly use tools, templates, and systems.
Listen to sales calls and assess quality, tone, engagement, and compliance with brand expectations.
Track and audit calls, provide feedback, and identify trends for improvement.
Guide consultants on sending invoices, selecting templates, and providing required booking information.
Ensure proper procedures are followed when confirming bookings with suppliers, including accuracy and timelines.
Act as a point of contact for escalations during the sales or confirmation process.
Work with finance and operations to streamline the handover from sales to post-sale support.

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