Online Wedding Coordinator
New
W
Wedded WonderlandWedding planning
Fully remote (Philippines)Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Experience
- 2+ years in a client-facing role
- Required Skills
- Customer serviceGoogle WorkspaceClient relationship managementCRM
Requirements
- Have 2+ years of experience in a client-facing role such as customer service, sales, concierge, hospitality, events or bridal.
- Have excellent written and spoken English, with a warm, polished tone suited to a luxury brand.
- Be confident on video calls and able to build rapport quickly with brides from different cultures.
- Be able to manage 30+ active conversations and keep follow-ups on track.
- Have experience using a CRM or helpdesk.
- Be comfortable using Google Workspace.
- Have a reliable laptop, stable internet of 25 Mbps or faster, and a quiet place to take calls.
- Have a backup power or internet option.
- Wedding, event or destination travel experience is a nice-to-have.
- Sales or lead-conversion experience with measurable results is a nice-to-have.
- Knowledge of popular destinations such as Italy, Greece, Bali or Mexico is a nice-to-have.
- Familiarity with WhatsApp Business, Zoho or live-chat tools is a nice-to-have.
Responsibilities
- Reply to new enquiries through website chat, WhatsApp and email within agreed response times.
- Run video or phone discovery calls to understand each bride's wedding plans, budget, style and traditions.
- Stay in contact with brides from their first enquiry until they have booked what they need.
- Recommend suitable venues and vendors from the Wedded Wonderland directory.
- Introduce brides to vendors and follow up on conversations and bookings.
- Suggest destination wedding and honeymoon packages when they fit a bride's plans.
- Share guides, real-wedding stories and event invitations with brides.
- Log bride details, needs, introductions and next steps in the CRM.
- Track introductions and bookings, and flag hot leads and issues to the team.
- Collect feedback and identify gaps in the vendor directory; improve saved replies, FAQs and checklists.
View Full Description & ApplyYou'll be redirected to the employer's site
