Charter and Events Coordinator
New
T
TwoconnectCharter and events
Workable workplace: remote; Workable locations: Metro Manila, Philippines, Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is essential.
- Required Skills
- Customer service
Requirements
- Have a minimum of 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role.
- Have experience managing bookings, payments, customer enquiries, and administrative records.
- Demonstrate strong organisational and time-management skills while managing multiple bookings, events, deadlines, and priorities.
- Communicate confidently with guests, agents, boat owners, partners, and internal stakeholders.
- Maintain accuracy across bookings, payments, guest information, manifests, calendars, and operational records.
- Bring strong customer service skills and communicate professionally with guests and external partners.
- Work independently and take ownership of day-to-day operational responsibilities.
- Have strong spreadsheet, record-management, and digital administration skills.
- Manage changing priorities and work across multiple functions.
- Familiarity with the tourism or charter industry is desirable.
- Experience in event operations, guest coordination, fleet administration, or partner management is highly regarded.
- Be confident discussing rates, inclusions, availability, and booking requirements with customers and external partners.
Responsibilities
- Manage charter booking records, invoices, vessel calendars, pricing, charter times, and availability.
- Monitor and follow up on agent and guest payments, including invoices, event payments, security bonds, and refunds.
- Respond to charter enquiries and provide information about bookings, vessels, availability, rates, and inclusions.
- Call guests before charters to confirm requirements, policies, skipper details, and other relevant information.
- Maintain booking files and share schedules, guest details, and pickup and drop-off information with onsite teams.
- Maintain agent and partner information, distribute charter updates, and build relationships with boat owners.
- Maintain fleet documentation and create or update vessel and event listings on relevant websites.
- Coordinate event bookings, payments, guest information, manifests, briefing calls, and pre-event communications.
- Maintain spreadsheets, records, training guides, operational documents, email templates, and reporting materials.
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