Sales & Patient Coordinator – Aesthetics Clinic
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Assist WorldAesthetics clinic
Workplace type: Remote; Structured job location: South Africa; PhilippinesPart-Time
Salary800 - 1,100 USD per month
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Job Details
- Required Skills
- Customer service
Requirements
- Previous experience in the medical or aesthetics industry is strongly preferred.
- Experience in appointment setting, sales development, lead generation or follow-up, patient coordination, medical reception, customer service, or healthcare administration is valuable.
- Experience with an Electronic Medical Record (EMR) system is a plus; the clinic uses Pabau, but experience with that system is not essential.
- Be confident and comfortable speaking with people over the phone.
- Be organised and capable of managing multiple leads and follow-ups.
- Demonstrate a warm, friendly, empathetic, and professional manner with prospective patients.
- Take initiative and work independently while owning the sales pipeline.
- Be reliable and available during agreed working hours, including some Saturday availability.
Responsibilities
- Respond promptly to new leads generated through the clinic's advertising campaigns.
- Follow up with prospective patients via phone and other communication channels.
- Conduct reactivation campaigns with previous and existing clients.
- Answer incoming calls and provide a warm, professional first point of contact.
- Identify patient needs and guide them toward booking an appointment.
- Manage the clinic's sales pipeline and consistently follow up with interested leads.
- Keep patient and lead information organised and up to date within the clinic's EMR system.
- Move interested prospects from enquiry through to scheduled appointment.
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