Patient Experience & Operations Coordinator
T
The Sports PodSports medicine
Listing location: South Africa; Workplace type: Remote; Structured job location: South Africa, must align with the clinic's operating hours and US Central TimeFull-Time
Salary1,500 - 2,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Customer serviceGoogle WorkspaceSlackNotionCanva
Requirements
- Previous experience working remotely with a US-based employer, customer base or client team.
- Experience in a hospital, healthcare facility, medical practice or other patient-facing healthcare administration environment.
- Strong organizational skills and ability to manage simultaneous tasks, changing priorities and competing deadlines.
- Excellent written and spoken English, with professional telephone and customer-service skills.
- A sales-oriented mindset and experience in lead follow-up, booking conversion, customer retention, reservations or service recommendations.
- Strong attention to detail and a demonstrated record of completing tasks reliably.
- Confidence using digital platforms and learning new software.
- Ability to work independently, exercise sound judgment and escalate issues appropriately.
- Reliable internet connectivity and a suitable remote-working environment.
- Availability during agreed working hours aligned with the Dallas clinic's schedule.
Responsibilities
- Manage patient and prospective-patient communications across calls, voicemails, email, texts and other assigned channels.
- Coordinate appointments, cancellations, rescheduling, confirmations and follow-ups using Jane or the designated practice-management system.
- Follow up with prospective patients, support booking conversion, and carry out patient retention and reactivation workflows.
- Maintain accurate patient records, appointment information, administrative notes and follow-up tracking.
- Support patient payment and billing follow-ups within approved procedures and permissions.
- Schedule and publish approved social media content, monitor comments and enquiries, and prepare basic content as needed.
- Use Slack, Notion, Google Workspace and other designated digital systems to manage communications, tasks and records.
- Prioritize and close out assigned tasks, provide end-of-day updates, and escalate clinical or sensitive issues appropriately.
- Identify recurring workflow problems and suggest practical improvements, including opportunities to simplify repetitive administrative tasks.
View Full Description & ApplyYou'll be redirected to the employer's site
