Internal Sales Quality and Coaching Manager
New
H
Hire OverseasB2B sales intelligence
Metro Manila, Philippines. Calabarzon, Philippines. Central Visayas, Philippines. Davao Region, Philippines. Western Visayas, Philippines, Available to work full-time during US business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong written and spoken English
- Required Skills
- CRM
Requirements
- Prior experience as an SDR manager, sales coach, team lead, or call and email QA reviewer in outbound sales, ideally in a high-volume or BPO environment.
- Hands-on cold calling and cold email experience.
- A track record of coaching reps to measurable improvement, including a specific example of a rep whose results changed and what you did to change them.
- Ability to give direct, specific feedback.
- Strong written and spoken English.
- Comfort with CRMs, call recording tools, dashboards, and spreadsheets.
- Ability to operate autonomously in a small business where processes are still being built.
- Availability to work full-time during US business hours.
- Nice to have: experience managing SDRs or outbound teams at a BPO or offshore sales operation.
- Nice to have: familiarity with sales engagement and call recording tools such as Apollo, Outreach, Salesloft, or Gong.
- Nice to have: experience managing distributed teams across time zones or with SMB-focused B2B outbound.
Responsibilities
- Review recorded cold calls and outbound email sequences against a defined scorecard.
- Score consistently, document findings, and track quality trends for each SDR and across the team.
- Build and refine the QA scorecard, call framework, and messaging standards with the client’s sales team.
- Identify patterns in objection handling, targeting, and copy quality and turn them into team-wide fixes.
- Run regular one-on-one coaching sessions using specific call and email examples.
- Give direct, specific feedback and follow up to confirm behavior changes.
- Run live call listening, role-plays, and short team trainings on messaging, objection handling, and tools.
- Track activity, connect rates, and meetings booked against targets; document check-ins and escalate performance concerns with evidence.
- Report on team performance to Hire Overseas leadership and the client.
- Maintain scorecards, playbooks, and coaching notes and keep messaging, ICP, and quality standards current with the client’s sales team.
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