Systems Administrator, Patch Management
New
T
ThriveIT services
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of workstation and server support experience; optional: 3+ years Linux administration experience and 3+ years Mac OS administration experience
- Required Skills
- SQLServiceNow
Requirements
- Bachelor’s degree, technical degree, or equivalent work experience and certifications.
- 5+ years of workstation and server support experience.
- Understand Microsoft operating systems and installation methods.
- Have experience with Active Directory, Group Policy, and Intune.
- Use analytical skills, technical expertise, event logs, or research to resolve problems.
- Work independently or as part of a team and manage multiple tasks of varying priority.
- Maintain attention to detail and a customer service focus.
- Communicate technical concepts clearly to non-technical users.
- Be willing to train, learn, and educate others.
- Be available to work outside normal business hours as needed.
- Optional: 3+ years of Linux administration experience.
- Optional: 3+ years of Mac OS administration experience.
- Preferred technical knowledge includes Kaseya, NinjaOne or another modern RMM tool; scripting languages, PowerShell, SQL queries, ServiceNow or related case management software; networking fundamentals; and technical AI prompt generation.
Responsibilities
- Manage the daily prioritization, coding, and routing of service incidents, requests, and change control.
- Design and implement patching schedules and configurations that align customer requirements with service offerings.
- Troubleshoot patching issues, installation failures, and configuration-related errors.
- Perform patch maintenance, including onboarding, approvals, catalog updates, and client configurations.
- Create and maintain documentation for processes, procedures, and system configurations.
- Communicate with clients about patching and configurations and provide updates during troubleshooting.
- Organize and lead customer cadence meetings to discuss patch configuration and patch health score results.
- Stay current on technologies to provide updated support and training to staff and clients.
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