Mission Success Manager
S
Second Front SystemsCloud software
RemoteFull-TimeManager
SalaryThe base salary for this position will fall between $120,000 and $160,000.
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Job Details
- Experience
- 5+ years in customer/mission success, technical delivery, or related role
- Required Skills
- SalesforceJiraCustomer SuccessSaaS
Requirements
- Have 5+ years in customer/mission success, technical delivery, or a related role.
- Bring experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
- Have working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
- Demonstrate understanding of IaaS, PaaS, and/or SaaS.
- Be able to manage complex customer relationships, including through ambiguity.
- Communicate effectively with technical and non-technical audiences.
- Preferably have experience supporting PaaS or cloud infrastructure in government contracts.
- Preferably have managed customer relationships in an IaaS, PaaS, or SaaS environment.
- Preferably have experience in fast-paced startup environments.
- Have operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration.
Responsibilities
- Build relationships with customer technical and executive teams.
- Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
- Own high-severity technical escalations and coordinate resolution with support and engineering teams.
- Guide customers through technical implementation and Authority to Operate / FedRAMP compliance processes.
- Own renewal and upsell opportunities to support contract expansion and revenue retention.
- Share feedback from deployed customers as product roadmap recommendations.
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