Senior Manager, Mission Success, Air Force

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OnebriefMilitary planning software
United States | RemoteFull-TimeManager
Salary$190K - $220K; $190K – $220K • Offers Equity • Offers Bonus
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Job Details

Required Skills
Customer Success

Requirements

  • Bring extensive experience operating within large-scale military or government organizations and engaging senior military leaders, General/Flag Officers, and senior civilian executives.
  • Have experience leading or supporting large-scale staff planning through Professional Military Education and/or military service.
  • Understand Department of War operational environments, organizational structures, military planning processes, and command relationships.
  • Have experience leading customer-facing teams, managing complex accounts, or directing strategic initiatives across multiple stakeholders and organizations.
  • Develop and execute account growth strategies covering retention, contract renewals, expansion, and new business opportunities.
  • Have experience working with contracting and budget officials on purchases ranging from small UFR (or similar procurement path) purchases to large-scale programmatic acquisitions.
  • Understand major military planning exercises and protocols and requirements for software deployment on classified networks.
  • Demonstrate ability to influence software or technology adoption in complex government environments.
  • Bring strong technical aptitude and ability to develop deep expertise in the Onebrief platform, engage technical subject matter experts, and troubleshoot cross-platform issues.
  • Have a current Top Secret clearance with eligibility for SCI and the ability to access DoW facilities and installations.

Responsibilities

  • Set strategic direction for the customer portfolio and align internal teams and government stakeholders around customer objectives.
  • Lead, mentor, and oversee Partner Engagement Managers; establish priorities, manage performance, and allocate team resources.
  • Translate customer requirements, operational challenges, and emerging needs into actionable feedback for Product and Engineering.
  • Develop strategic growth opportunities across commands, services, and organizations.
  • Lead engagement with Allies and Partners and identify opportunities for international expansion.
  • Drive customer retention, contract renewals, product adoption, and long-term account growth.
  • Coordinate complex customer requirements, incidents, and escalations across customer organizations and internal teams.
  • Build executive sponsorship and establish Onebrief as a strategic partner across customer organizations.
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$190K - $220K; $190K – $220K • Offers Equity • Offers Bonus
Apply Now