Senior Manager, Mission Success, Air Force
O
OnebriefMilitary planning software
United States | RemoteFull-TimeManager
Salary$190K - $220K; $190K – $220K • Offers Equity • Offers Bonus
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Job Details
- Required Skills
- Customer Success
Requirements
- Bring extensive experience operating within large-scale military or government organizations and engaging senior military leaders, General/Flag Officers, and senior civilian executives.
- Have experience leading or supporting large-scale staff planning through Professional Military Education and/or military service.
- Understand Department of War operational environments, organizational structures, military planning processes, and command relationships.
- Have experience leading customer-facing teams, managing complex accounts, or directing strategic initiatives across multiple stakeholders and organizations.
- Develop and execute account growth strategies covering retention, contract renewals, expansion, and new business opportunities.
- Have experience working with contracting and budget officials on purchases ranging from small UFR (or similar procurement path) purchases to large-scale programmatic acquisitions.
- Understand major military planning exercises and protocols and requirements for software deployment on classified networks.
- Demonstrate ability to influence software or technology adoption in complex government environments.
- Bring strong technical aptitude and ability to develop deep expertise in the Onebrief platform, engage technical subject matter experts, and troubleshoot cross-platform issues.
- Have a current Top Secret clearance with eligibility for SCI and the ability to access DoW facilities and installations.
Responsibilities
- Set strategic direction for the customer portfolio and align internal teams and government stakeholders around customer objectives.
- Lead, mentor, and oversee Partner Engagement Managers; establish priorities, manage performance, and allocate team resources.
- Translate customer requirements, operational challenges, and emerging needs into actionable feedback for Product and Engineering.
- Develop strategic growth opportunities across commands, services, and organizations.
- Lead engagement with Allies and Partners and identify opportunities for international expansion.
- Drive customer retention, contract renewals, product adoption, and long-term account growth.
- Coordinate complex customer requirements, incidents, and escalations across customer organizations and internal teams.
- Build executive sponsorship and establish Onebrief as a strategic partner across customer organizations.
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