Senior Director, Head of Commercial Operations and Analytics
New
J
JobgetherBiotechnology, cell therapy
Based in the United StatesFull-TimeDirector
Salary$240,000–$315,000, depending on relevant experience, education, qualifications, skills, location, and internal equity.
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Job Details
- Experience
- At least 10 years of progressive experience in commercial operations, sales operations, analytics, forecasting, or related functions within the biotechnology or pharmaceutical industry, including significant leadership responsibilities.
- Required Skills
- Business IntelligenceSalesforce
Requirements
- Bachelor's degree in a relevant discipline required.
- Advanced degree in analytics, data science, engineering, business, finance, or a related field preferred.
- At least 10 years of progressive experience in commercial operations, sales operations, analytics, forecasting, or related functions within biotechnology or pharmaceuticals.
- Significant leadership responsibilities.
- Demonstrated experience supporting pharmaceutical or biotechnology product launches; rare disease, specialty medicine, cell therapy, gene therapy, or other complex treatment experience preferred.
- Deep knowledge of commercial analytics, forecasting, performance measurement, data integration, sales operations, and field force management.
- Hands-on experience with commercial data ecosystems, including data warehouses, master data management, business intelligence, and reporting solutions.
- Familiarity with pharmaceutical data sources such as specialty pharmacy, distributor, patient hub, patient services, claims, customer, and patient-level data.
- Experience implementing and managing CRM platforms, segmentation, field targeting, territory alignment, incentive compensation, and launch-readiness reporting.
- Familiarity with Veeva CRM, Salesforce, Power BI, Tableau, Snowflake, Databricks, or comparable technologies.
- Experience selecting, managing, negotiating with, and evaluating external data, analytics, and technology vendors.
- Ability to lead complex initiatives and collaborate across Sales, Marketing, Finance, IT, Legal, Compliance, and other functions.
Responsibilities
- Develop the commercial operations strategy, implementation roadmap, and launch-readiness plan.
- Build and oversee commercial data acquisition, integration, storage, reporting, and business intelligence.
- Develop dashboards, scorecards, forecasting models, and analytical frameworks for launch readiness and decision-making.
- Implement and manage CRM platforms, customer targeting, segmentation, call planning, and field performance reporting.
- Lead field force sizing, territory design, roster management, quota setting, and incentive compensation planning.
- Coordinate field onboarding, training, internal communications, and commercial launch activities.
- Establish data governance, master data management, quality controls, documentation standards, and SOPs.
- Manage commercial technology platforms and improve systems, data processes, and operational workflows.
- Oversee vendor selection, contracting, implementation, budgets, service-level agreements, and performance reviews.
- Build and lead the commercial operations and analytics team and collaborate with senior leaders and business functions.
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