Channel Development Lead
J
JobgetherHealthcare sales operations
Based in the United States, Eastern Standard Time (EST) business hoursFull-TimeLead
SalaryCompetitive annual base salary ranging from $115,200 to $158,400
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Job Details
- Experience
- At least 3 years of professional experience in call center operations, contact center management, sales operations, customer service operations, or a related operational environment; minimum of 3 years leading cross-functional initiatives. Additional preferred or desirable experience includes 4 years in sales within healthcare or health solutions, 4 years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives, and 2 years working with contact center technologies.
- Required Skills
- Project ManagementStakeholder managementProcess improvement
Requirements
- At least 3 years of professional experience in call center operations, contact center management, sales operations, customer service operations, or a related operational environment.
- At least 3 years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
- Experience managing multiple high-priority projects, competing deadlines, and diverse stakeholders.
- Ability to communicate project updates, strategic recommendations, operational risks, and business outcomes to senior management and executives.
- Strong analytical skills, including interpreting operational data, identifying performance trends, investigating root causes, and recommending improvements.
- Ability to independently assess and resolve complex operational challenges.
- Strong stakeholder management and influencing skills, including driving initiatives without direct reporting authority.
- Project management, organizational, and problem-solving capabilities, with ability to prioritize and deliver against tight timelines.
- Written and verbal communication skills, including preparing executive-level presentations and translating complex information into actionable insights.
- PMP certification or at least 4 years of advanced project or program management experience is preferred.
- At least 4 years of sales experience in healthcare or health solutions is an advantage; 4 years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives is preferred.
- At least 2 years working with telephony systems, IVR, CRM applications, or related contact center technologies is desirable.
- Ability to work remotely during EST business hours; willingness to travel occasionally, potentially up to four times per year.
- Ability to maintain a dedicated, secure home workspace and reliable home internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
Responsibilities
- Lead strategic business initiatives and complex projects from planning through implementation.
- Develop project plans, strategic roadmaps, milestones, risk registers, and executive progress reports.
- Analyze operational data and workflows to identify inefficiencies, process gaps, and business risks.
- Drive process improvement and business transformation initiatives for customer experience, agent productivity, sales effectiveness, and operational performance.
- Translate business strategies into actionable programs, implementation plans, timelines, and measurable objectives.
- Establish and monitor KPIs to evaluate sales programs, operational efficiency, market growth, and customer retention.
- Advise senior leadership with recommendations and updates on project progress, risks, dependencies, and outcomes.
- Coordinate stakeholders across Sales, Operations, Marketing, Finance, Technology, and external partner organizations.
- Identify opportunities to optimize contact center workflows, capacity planning, technology, and performance management.
- Prepare executive presentations, communications, and performance reports with clear business recommendations.
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