Director of Global Account Management
New
J
JobgetherIT management and cybersecurity
Fully remote work arrangement within India.Full-TimeDirector
Salary not disclosed
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Job Details
- Languages
- Fluency in written and spoken English
- Experience
- At least 8 years of experience leading and managing account management teams; at least 3 years of experience selling a SaaS platform within a high-growth, US-based company.
- Required Skills
- CybersecuritySaaSAccount Management
Requirements
- At least 8 years of experience leading and managing account management teams.
- At least 3 years of experience selling a SaaS platform within a high-growth, US-based company.
- Experience serving customers across multiple geographies, including enterprise customers in the United States.
- A proven record of account expansion, increasing annual recurring revenue, securing upsells, and retaining key customers.
- Experience with technically complex software platforms and selling to technical buyers.
- Strong leadership skills and the ability to coach and develop team members.
- Customer advocacy skills, including listening carefully, articulating positions clearly, challenging assumptions respectfully, and giving and receiving constructive feedback.
- Creative problem-solving abilities and an outcome-oriented mindset.
- Communication, collaboration, facilitation, and presentation skills for engaging customers, teams, and senior executives.
- Fluency in written and spoken English.
Responsibilities
- Lead, develop, and coach a global team of more than 20 account managers and three team managers.
- Own global net revenue retention and account expansion targets.
- Develop strategies for upselling, cross-selling, recurring revenue growth, and platform adoption.
- Build proactive account growth strategies that strengthen customer relationships and identify expansion opportunities.
- Coach account managers on communicating technical solutions' business value to technical decision-makers.
- Establish and improve account management practices, including account planning, account-based marketing, pricing strategies, and quarterly business reviews.
- Engage directly with customers to support strategic relationships and resolve challenges.
- Collaborate with cross-functional teams and executive leadership to communicate customer feedback and influence product roadmaps.
- Lead initiatives to improve account performance, customer experience, and revenue outcomes.
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