Account Manager, Japan
D
DoiTCloud technology
Remote APAC. The role is remote, ideally based in Tokyo, though we’ll also consider candidates in Thailand, Singapore or Australia who have native or near-native Japanese proficiency.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong verbal/written communication skills in Japanese & English.
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience at a technology company.
- Required Skills
- AWSCloud ComputingCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
- Have 3+ years of experience at a technology company.
- Have strong verbal and written communication skills in Japanese and English.
- Bring technical skills that support productive engagement with technical teams.
- Be able to build influential relationships.
- Have strong operational and administrative skills.
- Be analytical and detail-oriented, with the ability to work between the big picture and detailed tasks.
- Be willing to travel occasionally within Japan and the broader APAC region.
- Cloud experience with AWS, GCP, or other major public clouds is a bonus.
- AWS Cloud Practitioner or Google Cloud Digital Leader certification is a bonus.
Responsibilities
- Develop a deep understanding of the business, cloud management platform, support, and services.
- Maintain ownership and context for assigned customers and communicate with cloud vendor teams about account growth opportunities.
- Manage customer support escalations through resolution.
- Negotiate and close long-term commitments with key stakeholders.
- Identify new workload opportunities within customers’ cloud environments and SaaS solutions.
- Generate new-logo sales to expand the territory.
- Establish a regular engagement cadence across the customer portfolio.
- Aggregate customer feedback and share requests with engineering teams to inform development priorities.
- Deliver quarterly customer reviews covering project timelines, projected cloud spending, and feedback on support and engagement.
- Identify cost-optimization opportunities and work with cloud vendor sales representatives on mutual customers.
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