Director of Global Account Management
J
JumpCloudIT cybersecurity
Bangalore, India - RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience leading and managing teams of account managers; 3+ years of experience selling a SaaS platform for a high growth US-based company into customers in multiple geographies (including Enterprise in the US)
- Required Skills
- CybersecuritySaaSAccount Management
Requirements
- Bring 8+ years of experience leading and managing teams of account managers.
- Have 3+ years of experience selling a SaaS platform for a high-growth US-based company to customers in multiple geographies, including enterprise customers in the US.
- Demonstrate a track record of proactively expanding existing accounts, increasing ARR, securing upsells, and retaining key customers.
- Have experience with technically complex software platforms and selling to technical customers.
- Inspire team members at all levels.
- Listen, articulate positions, advocate for customers, challenge assumptions respectfully, and give and receive feedback constructively.
- Use creative problem-solving to identify obstacles and viable solutions.
- Focus on outcomes and collaborate to establish a path to achieve them.
- Bring communication, collaboration, facilitation, and presentation skills for work across organizational levels and with customers.
- Bonus: have direct experience leading sales operations or deal desk team members.
- Bonus: have experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML, multifactor authentication, or MDM.
Responsibilities
- Manage account management leaders and the 20+ person account management team to expand accounts and drive customer growth across the Americas, EMEA, APAC, and India.
- Engage with the product suite and cybersecurity ecosystem, helping account managers communicate platform value to technical buyers.
- Own global net revenue retention and expansion targets, and drive upsell, cross-sell, and platform adoption.
- Define account management best practices, programs, standards, and processes, including account planning, ABM, pricing, and QBRs.
- Partner with Product Marketing, Product Management, Alliances, and Professional Services to share customer feedback and support product roadmaps and customer journeys.
- Connect directly with customers to develop the Account Management function.
- Drive strategic initiatives with Sales, Professional Services, and Product Marketing.
- Partner with Marketing to support a consistent brand experience across customer interactions.
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