Customer Success Manager - Commercial Real Estate
New
J
JobgetherPropTech, commercial real estate
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of professional experience in account management, customer success, or business development.
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- At least 5 years of professional experience in account management, customer success, or business development.
- Demonstrated success managing enterprise-level accounts, complex customer relationships, or multi-site portfolios.
- Strong understanding of commercial real estate environments and experience with property owners, property managers, asset managers, or other industry stakeholders.
- Ability to develop strategic customer relationships, identify expansion opportunities, and drive product adoption across accounts or locations.
- Experience managing customer renewals, retention initiatives, and long-term account growth.
- Familiarity with CRM platforms, particularly Salesforce, and maintaining accurate pipeline and account activity records.
- Strong commercial awareness and ability to translate customer needs into business opportunities and communicate product value.
- Strong organizational and time management skills for managing multiple accounts, meetings, and initiatives.
- Ability and willingness to travel regularly for customer meetings, property visits, events, and partner engagements.
- Experience in PropTech, commercial real estate, SaaS, or related technology-driven industries is strongly preferred.
- Knowledge of physical access control systems, digital credentials, or mobile wallet technology is a plus.
Responsibilities
- Manage relationships with an assigned portfolio of commercial real estate accounts.
- Drive product adoption and expand platform usage and services across properties and buildings.
- Lead initiatives to enable digital wallet credentials and expand digital access for tenants.
- Manage landlord renewal initiatives with internal teams to support timely renewals and retention.
- Build relationships with industry partners and technology providers, including HID, Allegion, Wavelynx, Apple, and Google.
- Serve as the primary contact for property managers, asset managers, and operational teams.
- Conduct approximately 8–10 customer meetings per week, prioritizing in-person interactions.
- Coordinate on-site property events, product launches, and tenant activation initiatives.
- Track account activity, renewals, expansion opportunities, and pipeline progress in Salesforce and other internal systems.
- Collaborate with sales, product, and customer success teams on account strategies and customer challenges.
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