Customer Success Manager - Commercial Real Estate
New
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SwiftConnectCommercial real estate
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in account management, customer success, or business development
- Required Skills
- Business DevelopmentSalesforceCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in account management, customer success, or business development.
- Demonstrate a track record of managing enterprise or multi-site accounts.
- Have experience working with commercial real estate owners, property managers, or asset managers.
- Be able to travel.
- Knowledge of access control or digital credentials is a plus.
Responsibilities
- Manage and grow relationships with assigned base building accounts.
- Drive product adoption and expansion across owner portfolios and individual buildings.
- Lead initiatives to enable base building wallet credentials for tenants and manage tenant expansion efforts.
- Lead landlord renewal efforts and support timely renewals and customer satisfaction.
- Build relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.
- Serve as the liaison for property managers, asset managers, and operational teams.
- Conduct 8–10 customer meetings per week and coordinate on-site property events, product launches, and tenant activations.
- Maintain the sales pipeline and update Salesforce with account activity, meeting outcomes, and pipeline status.
- Collaborate with product, sales, and customer success teams on account strategy and execution.
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