Account Manager (AU/NZ with EOR/COR)

New

D2BEOR and workforce solutions

100% remote role — work from home anywhere in the PhilippinesFull-TimeMiddle

Salary60,000 - 80,000 PHP per month

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Job Details

Languages: Excellent verbal and written English communication skills.
Experience: At least 2–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.
Required Skills: Stakeholder managementAccount ManagementClient relationship management

Have at least 2–5 years of experience in account management, client success, customer success, or a similar client-facing role.
Have previous experience supporting Australian and/or New Zealand clients.
Bring strong experience managing B2B client relationships and multiple accounts.
Demonstrate the ability to manage client expectations, resolve escalations, and maintain long-term relationships.
Have experience with account retention, renewals, upselling, and identifying account growth opportunities.
Have excellent verbal and written English communication skills.
Bring stakeholder management, problem-solving, and organisational skills.
Be comfortable working independently in a remote environment and collaborating with cross-functional teams.
Have experience using CRM platforms and account management tools.
Have experience in EOR, COR, global payroll, or international workforce solutions; familiarity with international employment, contractor management, and workforce outsourcing is also relevant.
Have experience working with clients across multiple countries or markets.

Build and maintain long-term relationships with clients across Australia and New Zealand.
Serve as the primary point of contact for assigned accounts and provide timely communication and support.
Understand client requirements, business objectives, and workforce needs to provide appropriate solutions.
Monitor account health, satisfaction, and engagement to identify risks and opportunities.
Manage client concerns, escalations, and service-related issues through timely resolution.
Identify opportunities for account growth, upselling, cross-selling, and expanding client relationships.
Conduct client check-ins, business reviews, and account performance discussions.
Coordinate with recruitment, operations, payroll, and compliance teams to support service delivery.
Maintain client records, account updates, and activity reports in CRM and account management systems.
Support client onboarding and transitions from sales to ongoing account management, and proactively address retention risks.

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