Collections Account Manager
O
One Workforce GlobalConsumer finance
Source API remote eligibility restrictions: PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong English communication skills, both verbal and written.
- Experience
- Minimum 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
- Required Skills
- Microsoft OfficeAccount Management
Requirements
- Have a minimum of 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
- Have proven experience handling outbound collections calls and account resolution.
- Have strong written and verbal English communication skills.
- Have experience negotiating payment plans and managing delinquent accounts.
- Be proficient in CRM platforms, Microsoft Office, and email communication tools.
- Be able to work independently in a remote/work-from-home environment.
- Experience supporting US-based customers is highly preferred.
Responsibilities
- Conduct outbound collection calls to customers with past-due accounts.
- Send collection follow-ups and payment reminders through email and phone communications.
- Negotiate payment arrangements and assist customers in bringing accounts current.
- Handle inbound account inquiries and provide customer service.
- Maintain accurate account notes and customer records in CRM systems.
- Meet collection and productivity targets while delivering a positive customer experience.
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