Bilingual Implementation Specialist
New
B
Block, Inc.Commerce technology
Location: Los Angeles, CA, United States of America; Position open to remote: TrueFull-TimeMiddle
Salary42.15 - 63.23 USD per hour
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Job Details
- Languages
- Full language proficiency in English and any second language, preferably Spanish
- Experience
- 2–4+ years of experience in onboarding, implementation, operations, or account management customer support, customer success
- Required Skills
- Project ManagementSalesforceCustomer SuccessLookerAccount Management
Requirements
- Full language proficiency in English and any second language; Spanish is preferred.
- 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success.
- Experience managing multiple onboarding projects simultaneously with reliable delivery.
- Demonstrated strong onboarding performance and consistency, such as metrics, CSAT, responsiveness, or quality.
- Excellent written and verbal communication skills.
- Strong time-management and organizational skills.
- Familiarity with project management practices.
- Strong understanding and consistent usage of AI tools and platforms.
- Ability to work through change and ambiguity with appropriate support.
- Restaurant, services, or retail industry experience is a plus.
- Looker or Salesforce familiarity is a plus.
Responsibilities
- Guide SMB and mid-market sellers through onboarding so they can start transacting with Square.
- Lead seller-facing scoping and onboarding calls and deliver tailored training.
- Support sellers after they begin transacting and maintain knowledge of relevant product features and releases.
- Manage multiple seller onboarding engagements and ensure each reaches completion.
- Identify onboarding blockers and escalate complex product or technical needs.
- Document process gaps, propose refinements, and share observations from seller engagements.
- Maintain an onboarding tracker with milestones, target dates, and next steps.
- Follow up on outstanding launch needs and confirm seller readiness ahead of go-live.
- Use AI to improve the seller experience and automate or enhance internal processes.
- Share best practices, build product expertise, and escalate product, process, or policy issues.
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