Senior Manager, Driverless Operating Model
W
WaabiAutonomous trucking
Remote US & CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in commercial product management, business operations, commercialization, or related roles
- Required Skills
- Business Operations
Requirements
- Have 8+ years of experience in commercial product management, business operations, commercialization, or related roles.
- Bring meaningful experience in technology-enabled physical-world businesses such as transportation, logistics, fleet services, robotics, industrial operations, or field services.
- Have designed, launched, or scaled complex operational services involving technology, physical assets, people, customers, and external partners.
- Demonstrate strong commercial judgment and balance customer needs, operational feasibility, cost, and scalability.
- Be able to establish direction, make decisions, and drive ambiguous cross-functional problems through implementation.
- Work effectively across Product, Engineering, Operations, and commercial teams, influencing decisions without direct authority.
- Be comfortable working from long-term operating-model definition through detailed customer workflows and operational exceptions.
- Have excellent written and verbal communication skills to simplify complex problems, explain tradeoffs, and drive alignment.
- Preferred: Experience taking a technology-enabled product or service from concept or pilot through commercial launch and scale.
- Preferred: Experience designing customer-facing services, service-level commitments, support models, operational responsibilities, and exception management.
- Preferred: Experience in transportation, logistics, fleet operations, or businesses with complex physical operations and distributed assets.
- Preferred: Experience managing third-party service ecosystems or translating operational needs into technical capabilities and product roadmaps.
Responsibilities
- Define the end-to-end Life of a Load operating model, including workflows, handoffs, responsibilities, and supporting services.
- Set the commercial requirements and roadmap for Mission Control, including domain monitoring, remote assistance, exception handling, and customer communications.
- Define service requirements, responsibility boundaries, and escalation models for off-nominal events such as breakdowns, road closures, and unexpected operating conditions.
- Specify third-party roadside assistance, towing, recovery, and first-responder coordination capabilities, coverage, and response expectations.
- Establish customer visibility, communication, support, and resolution requirements, and partner with Account Management on service commitments.
- Turn early deployment solutions into repeatable capabilities, balancing customer experience, reliability, operational complexity, cost, and scalability.
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