Technical Account Manager
New
D
DayshapeResource management software
United StatesFull-Time
Salary115,000 - 150,000 USD per year
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Job Details
- Required Skills
- SQLJavascriptRESTful APIsStakeholder management
Requirements
- Significant experience in Technical Account Management, Solutions or Implementation Consulting, Customer Success Engineering, or a similar customer-facing technical role.
- Experience supporting customers beyond go-live.
- Experience working with complex enterprise SaaS customers on software of similar scope, such as ERP, HCM, PSA, workforce planning, or resource management solutions.
- Strong understanding of SaaS platforms, integrations, APIs, data flows, and enterprise technical environments.
- Knowledge of database concepts and working knowledge of SQL to investigate issues.
- JavaScript skills for configuring and troubleshooting workflows.
- Comfort using AI tools and judgment to identify when results appear incorrect.
- Strong analytical and technical problem-solving skills.
- Ability to manage competing priorities across high-touch, complex accounts.
- Ability to translate business requirements into technical solutions and explain technical concepts in business-focused terms.
- Strong communication and stakeholder-management skills.
- Commercial awareness and ability to recognize opportunities for additional services and solutions.
- Experience with Dayshape software, professional services organizations, or adoption and value-realization initiatives is a plus.
- An undergraduate degree in Mathematics, Engineering, or a related field is a plus.
Responsibilities
- Build relationships with customer IT administrators, technical leads, system owners, resource management professionals, and other stakeholders.
- Help customers maximize technical adoption of Dayshape capabilities, features, and best practices.
- Advise strategic enterprise customers on Dayshape configuration, workflows, integrations, upgrades, and environment usage.
- Review recurring support trends to identify underlying technical or configuration issues.
- Contribute technical input to account planning, strategic reviews, QBRs, EBRs, and customer governance.
- Support Customer Success Managers with account strategy, renewal readiness, and risk mitigation.
- Partner with Professional Services to identify and scope consulting, configuration, integration, optimization, and technical engagements.
- Share customer insights and technical feedback with Product and provide context to Support on complex issues.
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