Technical Account Manager
New
J
JobgetherIoT technology
This position is remote within the United States, excluding the San Francisco Bay Area, New York City metropolitan area, and Washington, D.C. metropolitan area.Full-TimeMiddle
SalaryAnnual base salary: $85,977.50–$130,050, depending on work location, relevant skills, experience, and other job-related factors. Opportunities for additional bonus or variable pay and equity for eligible roles. Professional development stipend: Financial support for continued learning and career development.
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Job Details
- Languages
- Fluency in English
- Experience
- At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.
- Required Skills
- PythonSalesforceJiraRESTful APIsCustomer SuccessZendesk
Requirements
- Fluency in English, with excellent written and verbal communication skills.
- At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.
- Strong technical literacy and ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.
- Ability to establish and maintain productive relationships with customers and technical stakeholders.
- Business acumen to understand customer objectives, evaluate needs using data, and connect technical solutions to measurable outcomes.
- Strong problem-solving skills, attention to detail, and a proactive, ownership-oriented approach.
- Bachelor's degree in a technical discipline such as Computer Science or Engineering, or equivalent practical experience.
- Ability to collaborate across teams and perform in a fast-paced, evolving environment.
- Strong organizational skills and commitment to maintaining accurate customer and account records.
- Interest in technology and continuous learning, including practical applications of AI and machine learning.
- Python programming skills are a nice to have.
- Experience supporting enterprise customers in a SaaS, IoT, or PaaS environment is a nice to have.
- Familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools, particularly Gemini, is a nice to have.
- Experience managing complex customer implementations or supporting mission-critical operational environments is a nice to have.
Responsibilities
- Serve as the primary technical point of contact for assigned customers and build relationships with technical stakeholders and account teams.
- Troubleshoot customer issues involving hardware, software, APIs, and platforms.
- Understand customer operations and technical environments to align implementations with customer needs and objectives.
- Identify opportunities to improve platform adoption, demonstrate business outcomes, and help customers realize value from their technology investments.
- Coordinate communication and expectations during significant technical incidents and work with stakeholders to resolve issues.
- Document customer interactions, technical activities, risks, and follow-up actions in appropriate systems.
- Prepare customers for peak events and other periods when platform reliability is especially important.
- Collaborate with internal account teams and technical stakeholders to address customer needs and complex challenges.
- Share technical knowledge, customer insights, and best practices to help develop the Technical Account Management team.
- Occasionally visit customer sites and provide after-hours or weekend coverage when customer needs require it.
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