Technical Account Manager
New
P
PrismaticIntegration software
Reside in the United States.Full-TimeManager
SalaryBase salary: $155,000; plus equity
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Job Details
- Experience
- 3+ years in a customer-facing technical role in B2B SaaS
- Required Skills
- OAuthTypeScriptRESTful APIs
Requirements
- Have 3+ years in a customer-facing technical role in B2B SaaS, such as technical account management, implementation engineering, solutions engineering, professional services, or technical support with ongoing account responsibility.
- Understand how software businesses grow, how product teams prioritize roadmaps, and how they balance customer needs with engineering capacity and build-versus-buy decisions.
- Have a strong technical foundation in production integrations, including REST APIs, OAuth, webhooks, asynchronous processing, error handling, and rate limits.
- Use technical documentation, logs, and code examples to understand software behavior and investigate issues.
- Connect customer product goals to technical requirements, discuss architecture tradeoffs, and work with specialists to evaluate proposed solutions.
- Have independently managed ongoing technical relationships across multiple customers, prioritized competing needs, and driven work across teams to measurable results.
- Take initiative to identify adoption gaps, operational risks, and useful next steps.
- Communicate clearly in writing and conversation and adapt to the audience.
- Use AI to research accounts, synthesize customer context, investigate technical questions, and improve follow-through; verify its outputs.
- Lead technical work across teams by framing problems, engaging specialists, and staying accountable for results.
- Be comfortable and effective working as part of a fully remote team.
- Reside in the United States.
- Bonus: experience with embedded integration platforms, developer tools, or products used by software companies to serve their customers.
- Bonus: software development experience, particularly TypeScript or JavaScript, or experience with GraphQL, CI/CD, multi-tenant systems, integration observability, or cost optimization.
- Bonus: experience helping customers adopt AI agent tooling, MCP, or new integration capabilities.
Responsibilities
- Understand customer businesses, roadmaps, integration priorities, architecture, and technical stakeholders.
- Lead regular technical conversations with customer builders and product or engineering leaders.
- Turn customer goals into scoped technical objectives with success criteria, owners, milestones, and dates.
- Align customer builders and Prismatic specialists on implementation, production launches, feature adoption, and migrations.
- Provide practical technical guidance and organize focused working sessions to build customer capability.
- Use adoption data, integration performance, support history, and customer feedback to identify risks and opportunities.
- Recommend improvements to reliability, usage, and cost, then follow through to confirm results.
- Lead technical escalations by establishing impact and recovery plans and coordinating Support, architecture specialists, Product, and Engineering.
- Participate in the on-call rotation, triage critical customer incidents, coordinate with Engineering, and own customer communication.
- Maintain architecture notes and action plans, prepare specialists with account context, and share customer evidence with Product and Engineering.
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