Senior Technical Product Manager, Customer Solutions
New
J
JobgetherHealthcare staffing
Work remotely from anywhere within the United States, Eastern Time business hoursFull-TimeSenior
Salary160,000 - 180,000 USD per year
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Job Details
- Experience
- At least five years of experience in technical product management, integration or solutions architecture, technical implementation, or a related discipline within a software company.
- Required Skills
- SQLRESTful APIsPostman
Requirements
- At least five years of experience in technical product management, integration or solutions architecture, technical implementation, or a related discipline within a software company.
- Significant experience working directly with customers and balancing technical requirements with customer expectations.
- Hands-on experience with REST APIs, webhooks, data mapping, and authentication mechanisms.
- Ability to interpret API documentation, test API calls using Postman or similar tools, and evaluate integration feasibility.
- Ability to translate ambiguous customer requests into clear, actionable technical specifications.
- Strong project execution skills, including requirements definition, task breakdown, delivery tracking, stakeholder communication, and implementation coordination.
- Experience integrating multiple software systems and understanding common integration patterns, data exchange, and interoperability challenges.
- Strong analytical and problem-solving skills, including assessing technical and operational trade-offs.
- Ability to identify recurring problems and develop reusable documentation or standardized solutions.
- Willingness and ability to work remotely from the United States while maintaining a schedule aligned with Eastern Time business hours.
- Healthcare staffing, background screening, credentialing, or compliance experience is beneficial but not required.
- Familiarity with ATS, VMS, HCM, or HRIS platforms, including Bullhorn, Symplr, or Workday, is an advantage; SQL or basic scripting and experience deploying AI-powered products are preferred.
Responsibilities
- Lead technical integration and activation of AI-powered products in customer environments.
- Consult with customers and prospects on custom workflows, non-standard use cases, troubleshooting, and API capabilities.
- Design end-to-end integrations with ATS, VMS, HCM, HRIS, and proprietary customer systems.
- Define data flows, field mappings, status synchronization, authentication requirements, error handling, and configuration options.
- Translate customer needs into technical requirements, break work into tasks, track delivery, and coordinate through go-live.
- Serve as the hands-on technical counterpart for technology partners and platforms, including Bullhorn, Symplr CTM, and Workday.
- Evaluate technical approaches, assess trade-offs, and make scoping decisions within product and engineering guidelines.
- Identify recurring integration challenges and develop reusable solutions, documentation, and configuration guides.
- Help turn customer-specific solutions into standardized product capabilities.
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