Technical Account Manager - Corporate Impact
New
B
BlackbaudElectronic payments
Listing locations: USA; Location base: USAFull-TimeSenior
Salary61,000 - 77,800 USD per year
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Job Details
- Experience
- 5+ years in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role
- Required Skills
- RESTful APIs
Requirements
- Bring 5+ years of experience in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role.
- Have experience serving as the escalation point for high-severity issues.
- Know electronic payments and bank operations, including ACH processing, payment returns, and reconciliation.
- Understand how APIs and event-driven integrations exchange data between systems.
- Understand controls for regulated money movement, such as identity verification and sanctions screening.
- Have experience reading API responses, event payloads, or logs to identify where a transaction stopped.
- Have experience with case-management and work-tracking tools.
- Communicate clearly in writing and verbally with executive and technical audiences.
- Experience with donor-advised funds, grantmaking, or corporate giving is a plus.
Responsibilities
- Serve as the primary support contact for assigned enterprise accounts, managing case intake, follow-up, and client communication through resolution.
- Lead escalations for payment-blocking and other high-impact issues, coordinating internal teams and meeting committed response times.
- Translate payment and integration events, including status updates, failed or returned payments, and data errors, into clear client next steps.
- Turn client reports into actionable detail for internal teams.
- Guide clients through testing, sign-off, and go-live.
- Maintain account health through a regular service cadence and monthly service-level reporting.
- Provide technical input to executive business reviews alongside the Customer Success Manager.
- Build runbooks, issue tracking, and post-incident reviews to help prevent repeat failures.
- Follow documented procedures and training required by banking partners and compliance teams.
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