Virtual Customer Service Representative
W
WhizzE-mobility
TunisiaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native or fluent French and Arabic; Fluent English (C1 - C2 level)
- Experience
- 2+ years of experience in customer support, sales, or call center roles
- Required Skills
- MultitaskingCustomer support
Requirements
- Be a native or fluent French speaker.
- Be a native or fluent Arabic speaker.
- Have fluent English at C1–C2 level.
- Have 2+ years of experience in customer support, sales, or call center roles.
- Be comfortable working on camera and assisting customers via live video throughout the day.
- Be able to multitask and stay organized in a fast-paced environment.
- Be comfortable using CRM systems and productivity tools.
- Have a high-speed internet connection and headset.
- Retail experience is a bonus.
Responsibilities
- Help new customers choose bikes, batteries, accessories, and services.
- Explain bike features, subscription plans, and pricing.
- Assist customers with sign-up, account creation, and payments.
- Use sales techniques to convert potential customers into subscribers.
- Support existing customers with subscription questions, payments, and account issues.
- Help customers troubleshoot basic bike or service issues remotely.
- Coordinate service requests and follow-ups with the operations team.
- Address customer concerns and objections while maintaining customer satisfaction.
- Communicate clearly and coordinate with internal teams through chat and messaging tools.
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