Customer Support Consultant, Hospitality (French & English)
New
S
SupportYourAppCustomer support
Tunis, Tunis Governorate, Tunisia. Rabat, Rabat-Salé-Kénitra, Morocco. Algiers Province, Algeria. Antananarivo, Analamanga, Madagascar. Côte d'Ivoire. MoroccoContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent French and English (C1 or higher), both spoken and written
- Experience
- At least 6–12 months of experience in customer support
- Required Skills
- Research skillsAnalytical thinkingCustomer support
Requirements
- Have at least 6–12 months of experience in customer support.
- Demonstrate French proficiency at C1 or higher, spoken and written.
- Demonstrate English proficiency at C1 or higher, spoken and written.
- Have strong analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via email, chat, and calls.
- Follow internal procedures and SOPs.
- Collaborate with internal teams to resolve issues efficiently.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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