Customer Support Consultant
S
SupportYourAppCustomer support
Rabat, Rabat-Salé-Kénitra, Morocco. Dakar, Dakar Region, Senegal. Casablanca, Casablanca-Settat, Morocco. Plateau, Abidjan, Côte d'Ivoire. Tunis, Tunis Governorate, Tunisia, 1PM–9PM UTCContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent French & English skills (at least C1 for both spoken and written)
- Experience
- At least 6 months of experience in customer and technical support role is a must
- Required Skills
- SalesforceTechnical supportCustomer support
Requirements
- Have at least 6 months of experience in a customer and technical support role.
- Have excellent French and English skills at C1 or higher in both spoken and written communication.
- Have experience with CRM systems.
- Have experience handling customer issues in a ticket-based support environment across email, phone, and chat.
- Be able to learn and follow precise procedures.
- Have strong analytical thinking and research skills.
- Have a personal computer with at least 16 GB of RAM.
- Have a stable internet connection with minimum speeds of 45 Mbps download and 20 Mbps upload.
- Work the fixed Monday–Friday schedule of 5 PM–1 AM or 1 PM–9 PM UTC.
Responsibilities
- Provide L1 customer support through chat, email, and calls.
- Assist customers with product-related questions and how-to requests.
- Handle payout and transaction status inquiries.
- Provide guidance on subscription-related questions.
- Identify and escalate recurring or more complex technical issues to the appropriate team.
- Use the knowledge base to troubleshoot and resolve common customer issues.
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