Customer Support Consultant
S
SupportYourAppCustomer support
Source API remote eligibility restrictions: Senegal, Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTCContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent French & English skills (at least C1 for both spoken and written)
- Experience
- At least 6 months of experience in customer and technical support role is a must
- Required Skills
- SalesforceTechnical supportCustomer support
Requirements
- Have excellent spoken and written French and English skills at C1 level or higher.
- Have at least 6 months of experience in a customer and technical support role.
- Have experience with CRM systems.
- Have experience handling customer issues in a ticket-based support environment across email, phone, and chat.
- Be able to learn and follow precise procedures.
- Have analytical thinking and research skills.
- Have a personal computer with at least 16 GB of RAM.
- Have a stable internet connection with a minimum of 45 Mbps download and 20 Mbps upload.
- Prior technical support experience with time and attendance software or workforce management systems is a plus.
- Salesforce experience is a plus.
Responsibilities
- Provide L1 customer support through chat, email, and calls.
- Assist customers with product-related questions and how-to requests.
- Handle payout and transaction status inquiries.
- Provide guidance on subscription-related questions.
- Identify and escalate recurring or complex technical issues to the appropriate team.
- Use the knowledge base to troubleshoot and resolve common customer issues.
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