Client Experience Specialist
W
WoolpertProfessional services
Remote - United StatesFull-TimeMiddle
Salary65,800 - 82,300 USD per year
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Job Details
- Experience
- 3 years of experience in event planning, client experience, marketing coordination, or a related field. Preferred: 5 years of event planning or client experience in a professional services, architecture/engineering, or geospatial environment.
- Required Skills
- Microsoft Office
Requirements
- Have a high school diploma or equivalent; a bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.
- Have 3 years of experience in event planning, client experience, marketing coordination, or a related field.
- Have experience coordinating live and/or virtual event logistics, including vendors and venues.
- Bring working knowledge of event planning practices, budgeting, logistics, vendor management, and on-site execution.
- Be proficient with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Hold a valid driver's license.
- Be able to travel up to 30% for business, including overnight stays, holidays, and/or weekends.
- Be able to lift and transport event materials and work non-standard hours during events.
- Be able to manage multiple events and deadlines and exercise judgment on routine matters.
- Maintain confidentiality of client and company information.
- Preferred: experience coordinating trade show and conference exhibits or supporting executive-level or client-facing programs.
- Preferred: CMP, CSEP, or CTSM certification, and familiarity with CRM and proposal management systems.
Responsibilities
- Plan and execute virtual, hybrid, and live client events, including timelines, run-of-show, registration, and follow-up.
- Coordinate venues, digital platforms, vendors, audiovisual needs, catering, signage, and event materials.
- Secure required permissions, licenses, certificates of insurance, and vendor documentation.
- Track event budgets, process invoices and purchase orders, and reconcile spending.
- Coordinate client and attendee communications before and after events.
- Provide on-site and virtual support for setup, attendees, speakers, exhibitors, and event wrap-up.
- Resolve routine event issues and consult senior team members on complex situations.
- Evaluate event outcomes and feedback, and recommend improvements.
- Collaborate with marketing, communications, and business development teams on event awareness and promotional campaigns.
- Maintain event calendars, vendor records, attendee lists, and client experience documentation.
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