Client Experience Specialist
New
P
Pyramid HealthcareBehavioral healthcare
Remote (Pennsylvania Preferred)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceCRM
Requirements
- Have a high school diploma or equivalent.
- Demonstrate strong customer service and communication skills.
- Have strong organizational and multitasking abilities.
- Be able to manage multiple priorities in a fast-paced environment.
- Have strong problem-solving skills.
- Be proficient with Microsoft Office applications.
- An associate's or bachelor's degree is preferred.
- Experience in customer service, client services, healthcare, behavioral health, call center operations, employee assistance programs, or human services is preferred.
- Experience handling confidential information is preferred.
- Familiarity with CRM, database, or case management systems is preferred.
- Successfully pass a criminal background check, drug screening, and any required state-mandated clearances.
Responsibilities
- Manage a high volume of inbound calls and online service requests.
- Provide customer support to EAP clients and providers.
- Build professional relationships with clients and vendors, identify needs, and connect individuals with appropriate resources.
- Assess situations, determine appropriate referrals, and help clients access services.
- Coordinate with providers to facilitate service delivery and support provider recruitment as needed.
- Follow up on client concerns and escalate complex situations appropriately.
- Maintain accurate client records and enter information into company databases and systems.
- Monitor requests, manage multiple priorities, and follow company policies and procedures.
- De-escalate concerns and resolve issues efficiently.
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