Renewals Specialist
New
N
n8nB2B SaaS
Listing locations: USA - East; we're hiring remotely for this role and posting in different locationsFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Have B2B SaaS experience owning commercial renewals, account management, or a commercially focused Customer Success portfolio.
- Have negotiated contracts and renewals with business customers.
- Be comfortable managing a sizeable customer book and keeping dozens of commercial conversations moving simultaneously.
- Be comfortable negotiating pricing and terms and handling quotes, order forms, procurement, legal review, approvals, and signatures.
- Maintain disciplined renewal pipeline management, including accurate forecasts, dates, next steps, and CRM data.
- Have experience in a fast-growing environment where processes change quickly and ownership is high.
- Be able to identify process improvements and create structure while executing the work.
- Have an interest in using automation and AI to reduce repetitive work and scale high-volume processes.
- Experience with Salesforce, Gainsight, or similar CRM, Customer Success, or renewals tooling is a nice-to-have.
- Experience with n8n or another workflow automation platform is a nice-to-have.
Responsibilities
- Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual discussions, create order forms, coordinate signatures, and process completed contracts in CRM and billing systems.
- Manage around 60 renewals per quarter, maintaining clear next steps, accurate renewal dates, and sufficient lead time.
- Partner with Scaled CSMs to assess customer health and identify churn or commercial risk early.
- Maintain renewal forecasts, close-plan notes, and accurate CRM records.
- Identify process breakdowns and improve renewal workflows, templates, operating rhythms, and automation.
- Work with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers.
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